Pre-Order Cancellation Policy:
We do not accept cancellations after an order has been placed.
All Sales Are Final
We will accept returns on manufacturing defects only. All claims must be made within 5 days of receipt of merchandise. All returns must be pre-approved. In the event of any mistake on your order, please contact us immediately.
*Apparel may be exchanged for alternate sizes if available*
If a return is approved due to a manufacturing defect, your original form of payment will be credited for the price of the items, any taxes and we will pay return shipping.
Your credit will appear AFTER The Wicked Vault receives and processes your returned item, as long as the item meets all criteria stated in the Return Policy.
Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to show up on your statement.
*Due to the limited quantity of most Pre-Sale items and order processing with the manufacturer, Pre-sale item release dates might change.
*Many of the masks and props listed on our site are 100% hand made to order, therefore, with the exception of defects, there are no refunds. Please keep in mind that due to the hand made nature of the masks, variations in size, weathering, color and hair can exist and do not qualify as defects. Also please note that the masks are sculpted to fit the average human head size, which is between 22" to 23" in diameter. Our masks average 24" in diameter, hence fit does not qualify as a defect.
*We are not responsible for stolen packages that have been delivered to you. Each carrier we ship through has their own way to handle and resolve this issue and you will be responsible for contacting them directly. If we could do something, we would, but once the item has been delivered, our magical powers of resolution become extinct.*
If the manufacturer cancels a pre-order item prior to release, all orders placed for that item will be refunded in full or a store credit for the total amount may be offered.